Customer Service
Payment Options - Paypal Account
Q: Do I have to create an account for paypal?
No, you do not have to create a paypal account in order to order from us. Paypal gives you the option to create an account or check out as a guest. If you already have an account then you can log into paypal and finish checking out.
Q: What type of credit cards do you accept?
We accept visa, mastercard and american express.
Shipping Information
Q: Where do you ship your products?
We can ship our products anywhere in Canada.
Q: Can I place an order if I live outside of Canada?
At this time, we only ship within Canada.
Q: How is the product packaged?
We take care in protecting your package so it gets there in good shape. The package is protected with foam paper and bubble-wrap and the placed in a box for shipping.
Q: When should I expect to get the package?
Your order will usually take 5 to 10 business days to arrive. All orders will be shipped on Mondays, and should arrive by the same Friday.
Q: What are your shipment options?
Unless you contact us regarding expedited options, we will ship your order using Canada Post regular mail.
Q: What are the cost of shipping < handling?
Our shipping < handling cost is included in our price.
Our Product
Q: I have food allergies, how do I know if I can have La Natura Fine Food products?
All of our ingredients are listed on our packaging, however, if you have any questions, you can always send us an email to ask.
Q: I heard that you are products are all vegetarian, is that true?
Indeed! All of our products are vegan. In addition, all our products are nut and wheat free.
Q: What can I do with your products?
Our products are created with many different ideas in mind. You can check out our inside labels in-store for ideas!
Our Company
Q: Where are you located?
We are a downtown Toronto-based company.
Q: How do I get to sell La Natura Fine Foods in my store?
The first thing is to contact us and see if we can meet to discuss the possibilities! We love having just one vendor in each neighbourhood sell our product.